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IT organizations invest in ECA tools to improve the productivity of the IT operations staff and to reduce the time it takes to troubleshoot problems by consolidating events from various devices, applications and other management tools. Magic Quadrant for IT Event Correlation and Analysis Few enterprises will be successful in finding the best vendor for them with this method.įigure 1.
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Enterprises often use Magic Quadrants to formulate their shortlists and look only at vendors in the Leaders Quadrant. Although the Magic Quadrant provides a picture of a vendor’s ability to execute, as well as its completeness of vision, it should not be the only criterion for making a selection.
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How to Use the ECA Magic Quadrant to Assist in Vendor Selection The vendor positions on the ECA Magic Quadrant are based on the evaluation of information gained through vendor interviews, ongoing client inquiries, reference checks and Gartner’s knowledge of requirements in the market. This requires an understanding of “normal” behavior in the IT infrastructure and alerting the IT operations staff only when an exception occurs, such as an outage, a failure or a threshold breach, indicating that the IT infrastructure is no longer behaving “normally.” With the 2009 Magic Quadrant, the desire to associate events with potential business impact has transitioned from a “wish list” item to something that’s required for current product execution, although not all ECA vendors offer this function. The core value proposition of these products is to achieve management by exception. The goals are to improve the mean time to isolate and repair problems, and to prioritize IT support efforts according to business process value. MAGIC QUADRANT Market Overview ECA products help IT operations personnel contend with the deluge of events that comes in from the IT infrastructure by eliminating duplicate event signals, filtering events according to operational or business priorities and analyzing events to determine root cause. When investing in event management, prospects should understand how the product will fit with their overall event-to-incident/problem resolution processes, including workflow, escalation and integration with service desk tools. These enterprises should use specialized event management tools in the middle, and should place a “manager of managers” or a business service management (BSM) product on top. Large enterprises should consider a multitier event management hierarchy, pushing some event processing and correlation out to the managed IT element at the bottom of the hierarchy. Enterprises considering the purchase of an ECA product should develop their own list of evaluation criteria and functional requirements in the categories of event collection/ consolidation, processing/correlation and presentation. A Magic Quadrant should not be the only criterion for selecting a vendor, because the right solution for a given situation can be in any quadrant, depending on the specific needs of the enterprise. WHAT YOU NEED TO KNOW Gartner’s Magic Quadrant for IT Event Correlation and Analysis (ECA), 2009 (see Figure 1) evaluates vendors’ ability to execute and their completeness of vision relative to a defined set of evaluation criteria regarding current and future market requirements. This Magic Quadrant covers mature and emerging products that help IT organizations consolidate, analyze and respond to component-level IT infrastructure events, improve their eventto-incident/problem resolution process, and achieve better alignment between events and business-oriented IT services. Magic Quadrant for IT Event Correlation and Analysis Gartner RAS Core Research Note G00169260, David Williams, Debra Curtis, 29 July 2009